Located in Burbank, AAA Burbank Insurance and Member Services is a one-stop shop for all things related to insurance, DMV services, and member benefits. With a reputation for fast and efficient service, customers have praised the team for their helpful and friendly approach. Whether it's vehicle title transfers, car registrations, or travel services, AAA Burbank Insurance and Member Services has been lauded for their quick and hassle-free processes. The team, led by individuals like Betzy and the gentleman who assisted Jesus Hernandez, is dedicated to providing top-notch service to each and every customer. With a focus on customer satisfaction, AAA Burbank Insurance and Member Services aims to make every visit a pleasant and seamless experience for all.
Amenities and More
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- On-site services
Reviews
5 stars for Betzy!! She was fabulous in getting ky sister and I in and out, quickly and effortlessly, because she handled everything- including the phone call to the DMV.
Aside from that, this AAA office seems well run. There's bottled water in the fridge, bags on the counter and hand sanitizers were passed out. Bathrooms are clean. Parking is easy. Places to eat close by.
I got a travel luggage bag for applying firvtheur credit card where I get cash back on purchases. Pretty good day at AAA.
Fast and efficient for what we had to do with our car registration!!! In and out and we got what we needed done!
Dont apply to work at the call center here! Its a hostile environment, and management doesnt care about you ( they act like they do during training to reel you in lol) Management gossips and puts workers down if they are not measuring up.
First time visit here, came in for DMV services. There was a small line for "check-in" staff were really friendly and helpful ( think Chik-Fil-A friendly) they direct you to whichever service department you came in for. The person from the DMV service counter was ok ( more McDonald's friendly). There's plenty of parking and restroom are available.
Awesome service! I walked in on a Saturday morning; got checked in right away; 3 minutes wait; got vehicle title transfer completed in about 5 minutes, and the gentleman who helped me was polite and friendly. In 10 minutes the whole thing was done. Thank you AAA team.
Best member services in the valley, don't forget they have a full service travel advisors at this location.
Staff are friendly. Check in is fast. DMV services are fast. Other services like notary are slow. Hard to tell who works there because they all dress so very casual, they look like the people who walk in. They do not wear name badges so you do not know they work there. An insurance agent spoke to me, I thought he was a customer waiting to be checked in. He did not say he was an agent until after he talked about their insurance discount.
Lower the rating due to having to make multiple trips because agents do not tell you when you check in for the notary, that you need all pages even if they do not require signatures. The wait can be long since they do not tell you how many are ahead of you, unless you ask. Also not able to provide direct feedback because there was no return call which I requested multiple times. I would not recommend this location.
The older lady with the curly hair was very rude. Couldn't help with anything.
Everyone here is knowledgeable and very nice. I asked the questions, and they broke it down so I understand.
Nobody likes renewing their tags, well Yvonne managed to make it an "almost" pleasant experience, lol😃
I didn't realize I had to do the smog test again, until after I got up to her window. She let me go ahead and get all the paperwork and payment stuff done, she even suggested a place for the smog test that gives a AAA discount, whoohoo!!
Once I came back with the completed smog test she let me come directly back to her window, meaning no waiting in line again, now that's a big deal. Her great mood was "almost" contagious, lol.😄
She definitely made a most unpleasant situation, almost" pleasant. That's deserves big props in my book. Happy Holidays!!
Location
1111 W Alameda Ave, Burbank, CA 91506, United States
Hours
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Monday
09:00 AM - 05:00 PM
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Tuesday
09:00 AM - 05:00 PM
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Wednesday
09:00 AM - 05:00 PM
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Thursday
09:00 AM - 05:00 PM
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Friday
09:00 AM - 05:00 PM
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Saturday
09:00 AM - 01:00 PM
- Sunday Close
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